第一篇：英语商务信函常用句型
商务英语-商务英语口语常用词汇及句型
美联英语提供：商务英语口语常用词汇及句型 关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
下面是小编整理的商务英语口语常用词汇及句型，希望对大家有帮助哦~
便餐 light meal
工作午餐 working luncheon
自助餐 buffet dinner/luncheon
答谢宴会 return dinner
告别宴会 farewell dinner
庆功宴 glee feast
招待会 reception
庆祝中华人民共和国成立四十五周年招待会 Reception Celebrating the 45th Anniversary of the Founding of the People’s Republic of China
鸡尾酒会 cocktail party
茶话会 tea party
包餐/点餐 table d’hote/a la carte
上菜 serve a courst
您的位置在这里 Here is your seat.
请入席 Please have a seat.
欢聚一堂 enjoy this happy get-together
请随便 Please yourself at home./Please enjoy yourself.
请各位随意用餐 Help yourself please.
您喝点什么? what would you like to drink?
现在我提议，为了…和…之间的合作，为了…参议员的健康，干杯! At this point, I propose a toast: to the cooperation between … and … , to the health of Senator…, cheers!
最后，我借主人的酒，提议为…干杯! Lastly, taking up this glass of fine wine, I propose a toast to …
请各位举杯并同我一起为所有在座的朋友们的健康干杯! I’d ask you to raise your glass and join me in a toast ot the health of all our friends present here.
敬您一杯。 Here’s to you.
祝你健康 To your health.
我要为此干杯 I’ll drink to that!
随量 Whatever you like.
我失陪一会儿 Excuse me for a minute.
菜不好，请多多包涵 Hope you enjoy yourself.
女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。 Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.
招待会现在开始。 The reception will now begin.
全体起立，奏国歌。 All rise please. For the P.R.C.National Anthem.
出席今天招待会的贵宾有 The distinguished guests paarticipating the reception are
现在请…讲话 I have the honour to call upon…
开幕式现在结束。 This concludes the opening ceremony.
隆重庆祝 grand celebration
情况介绍 presentation
小组讨论 panel discussion
同有关单位磋商 hold consultations with the organizations concerned
庆祝成立…一周年 celebrating the 1st Anniversary of the Establishment of …
热烈祝贺第一届…锦标赛 Hail the first FIFA of …
值此节日之际致以节日的祝贺 On the occasion of the season, I would like to extend season’s reetings.
祝您工作顺利、事业成功、身体健康、家庭幸福! Wish you the very best of luck in your job, every successin your future endeavours, good health and a happy family!
衷心祝贺您当选… Hearty congratulations on your recent ecletion as …
举行会议/研讨会/大会/座谈会/学术报告会 hold a meeting/seminar/conference /forum/symposium
赞助人/主办人/承办人/协办人 patron/sponsor/organizer/co-organizer
举行谈判 enter into negotiation
交涉 make representations with sb. on sth./deal with sb.
事物性会谈 talks at working level
对口会谈 counterpart talks
议程项目 items on the agenda
主题 theme
议题 topic for discussion
双方商定的议程 schedule mutually agreed upon
开幕会议 opening session
全体会议 plenary session 关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
第二篇：商务英语写作常用句型集合
欢迎各位员工及家属参与。
All staff and their family members are welcome.
董事会将于8月4号星期五下午3点在1131室召开会议。
The board of directors will be conducting a meeting at 3 p.m on Friday ,august 4 in room 1131 我们的门诊政策有所变动，希望大家注意。
There has been a change in our clinic sercice policy which we would like to bring to your attention.
This Wednesday’s regular meeting announced the establishment of Research and Development Department.
这个周三的公司例会宣布成立公司研发部。
Call zhang wen at 2397884 for more detailed information.
有关详情请联系张文，电话2397884
We wish to take this opportunity to thank you for being coopertive.
借此机会感谢大家的配合。
We very much hope that you will be able to attend our wedding ceremony and look forward to meeting you on 22 november.
我们非常希望你能参加我们的结婚典礼，希望能在11月22号那天见到你。
Mr .and mrs michael garwood request the honor of your presence at an gardon party to celebrate their daughter’s graduation from college。michael garwood
夫妇很荣幸能邀请您参加庆祝他们女儿大学毕业的花园聚会。
You and your family members are cordially invited to attend the pwc annual ball.
盛情邀请您和家人参加pwc的周年舞会
希望您能接受邀请，并在7月23日之前回复.
l hope you will accept the invitation and reply before 23rd july.
晚宴开始前在209室会有茶点，欢迎前往。
Tea and cakes will be served before the evening dinner in room 209.welcome to join us. Please remit payment withhin ten days so that you can maintain your credit rating
请于10天内汇款，以维持你的信用等级。
Althought abc company has reserved the clubhouse for saturay ,we can instead offer you our conference room,which seats 60.
虽然ABC公司已预订在星期六使用会所，但是我们仍能为您提够60人的会议室。 You will be glad to know that your request for reimbursement for travel expense is granted. 您要求报销差旅费的请求已被批准，相信您一定很高兴得知这一消息。
Customers will be provided with the best service owing to our long experience in the catering business.
凭借在饮食业的丰富经验，我们能为顾客提供最好的服务。
We have noticed in your letter that the damages to five chairs in shipment were found. 从您的来信得知，已发现5把椅子在装运过程中受到损坏。
我们希望本月底以前收到您应付的金额。
We hope to receive the amount due by the end of this month.
我们希望你们能对货物满意，并期待收到你们更多的订单。
We hope you are satisfied with our goods,and look forward to receiving your future orders. 对于任何不便之处我们再次表示感谢。
We apologize again for any inconvenience.如能尽早回复，不胜感激。
An early reply would be appreciated.
我们期待与你们的合作愉快而成功。
We look forward to a happy and succesful working relationship with you.
Please note the change of date of the company’s annual party.
请注意公司周年舞会的日期变动。
I would like to present the following findings.
下面我将罗列有关结果。
Effective immediately are the following policies.
以下政策立即生效。
请于星期五前告知marai 你假期里的联系电话。
Please let maria know by Friday your contact number during the vacation.
与jill gulic 的合作将对公司未来发展有帮助。
Cooperation with jill gulic will be beneficial for the future of our company.
这份备忘录将展示与上海总公司会议的结果。
This memo will present the decisions made at the meeting with shanghai’s head office.
On behalf of every staff in the company ,l would like to sincerely congratulate you on your recent appointment to general manager of the nottingham bureau.
被委任为诺丁汉办公署的总经理。
I wish you all the best in your future career.
祝你前程似锦
This is an impressive accomplishment ,of which l am sure your family,friends and you are proud. 这是一个了不起的成就，我相信你的家人，朋友还有你自己一定会引以为豪的。 我们知道你为此付出了很多努力，你得奖是实至名归的。
We know that you put forrth a great amount of effort and that the award was well-deserved. 祝你和你的事业继续走向辉煌。
Wish you and your company continuing success.
We have great interest in importing your lvory camera displayed at guangzhou trade fair. 我们希望能进口贵公司在广交会上展示的象牙牌相机。
Please inform us what special offer you can make for us .
请告知您能给我们什么样的优惠。
We are interested in importing motorcycles and would be grateful if you would send us a copy of your latest catalogue ,your price list ,and export term.
我们公司希望能进口摩托车，如果贵公司能给我们寄上你们公司最新的产品目录、价格单和出口条款，我们将不盛感激。
我们有意采用贵公司现有的部分产品应用于家具生产。
We are interested in aacquiring a number of products from your current range in manufacturing our furrniture.
在此先感谢您对我们提供的帮助。Thank you in advance for your help.
希望能收到您的答复。I look forward to receiving your response.
Thank you very much for your continued confidence in us.
谢谢您对我们一直以来的信任。
Certainly ,you have a right to expect the best possible serccice from our company.
您完全有权享受我们最优质的服务。
Under the circumstances ,all we can do concerning your request is to suggest you change to one of our european tours.
有鉴于此，我们只能建议您改选我们的欧洲旅游线路。
非常感谢您对我们的一直支持，希望以后能继续为您服务。
We thank you for your continuous support and look forward to serving you.
非常遗憾我们不能取消您的订单。
Unfortunately,it is not possible to cancel your order.
如果将来还能为您服务，请立即与我们联系。
If we can serve you further in the future ,please don’t hesitate to contact us.
We have pleasure in sending you a copy of our catalogue,which includes details and prices of our complete range of telephone.
我们很高兴为您献上一份我们生产的电话的目录，这里面包括各类电话的详细说明及价格。 We would particularly like to draw your attention to our new set of greeting cards,which you will find on page 85 of the catalogue.
特别希望您能注意一下目录第85页上那一系列新的贺卡。
Reserve your car now and let us take the worry out of your travel arrangements.
请现在就来租车，让我们带走你旅途中的烦恼。
你可以免费试用两周我们我们新开发的手机。
You can try our newly-developed cell phone for two weeks absolutely free.
该产品受到国内外消费者的赞誉和青睐。
This product is highly praised and appreciated by the customers at home and abroad.
这项产品是我们最新的技术成果。
This product is the result of our latest technology.
To obtain an entry level position in financial analyzing.
应征初级金融分析的职位。
To secure a senior secretary position,which will utilize my organizational and communicational abilities and strong secretarial background.
应征一个高级秘书的职位，让我能运用我的组织沟通能力和丰富的文秘经验。
Have a good command of both spoken and writtenJapanese.
日语口语和写作能力良好。
修读了C++,project98,office97等课程，成绩优良。Significant course work in C++,Project 98,Office 97.
擅长教授外国学习者学习中文。
Special aptitude and skills for teaching chinese to foreign learners.
有能力为各种组织做贡献。
Proven ability to deliver contributions to any organizations.
I would like to apply for the post of accountant advertised in today’s morning post.
我看了今天《早报》上招聘会计的广告，我希望申请这一职位。
Since my present position offers little prospect for advancement ,l would prefer to be employed in an expanding company such as yours.
我现在的职位没有太大的发展空间，因此，我希望能在一个像贵公司一样业务蒸蒸日上的公司工作。
I would like to accept the post,and look forward to joining your firm on January 1.
我愿意接受这个职务，并期待1月1日起到公司工作。
非常高兴收到您2月2日寄来的聘任书以及随信附上的公司简介。
It is with great pleasure to receive your appointment letter of february2 and the enclosed introdution of your company.
如您要求，可随信附上我的个人履历和学校教授及雇主的推荐信。
Letters of recommendation from employers and professors,as well as my resume ,are enclosed as requested.
我相信工商管理硕士的学位加上丰富的管理经验使我能胜任这一职位。
My maser’s degree in Business Administration and my varied management experience make me well qualified for this position.
I am writing to you concerning a problem that has arisen from the purchase of one of your DVD selections on september10,2006 at kinglord’s store.
此次去信是想说明我于2006年9月10号在kinglord’s store购买的贵公司的DVD机所出现的问题。
I would appreciate being refunded in the amount of 320yuan for the discomfort and trouble the use of your product has caused me.
对于使用你们的产品而造成的诸多不便，我希望获得320元的赔偿。
I would like nothing more than a quick solution for my problem so that I may still be a customer of yours in the future.
对于我的问题我希望能尽快获得答复，这样将来我仍然会选择贵公司的产品及服务。 我希望在三周内能收到你们关于此问题的答复和解决方案，否则我将转交消费者委员会作进一步处理。
I look forward to you reply and resolution of my complaint and will allow three weeks before referring it to the consumer agency.
相信您在这件事上的协助与支持。
Thank you for your assistance and cooperation in this matter.
我想反映我在使用贵公司生产的IX2006款手机时出现的一些问题。
I want to inform you of several problems with one of your company’s product:the IX2006 mobile phone.
I hope this special shipment will compensate in part for the trouble we have caused you. 我们希望此次特殊的运货能部分弥补给贵方带来的麻烦。
We have received your letter of 17th June,and regretted the error in the statement of account for May.
我方已收到您六月十七日来信，非常抱歉五月份财务结算中出现的错误。
If it is found that the quality of our carpet is inferior to the sample,we are willing to take all responsibility.
如发现确是我方地毯质量低劣，我们愿意承担一切责任。
对于这一严重错误，我方深表歉意。We wish to express our deepest regret over the serious mistake.
非常抱歉要您写信给我方，我保证今后会为贵方安全发货。
We regret the need for you to write to us and guarantee the safe delivery of your order in the future.
希望此事不会影响您对本公司的良好印象。
I hope this matter will not affect your good opinion about us.
第三篇：商务英语函电结尾常用句型精选
1.Pleaseacceptourthanksforthetroubleyouhavetaken.
有劳贵方，不胜感激。
2.Weareobligedtothankyouforyourkindattentioninthismatter.
不胜感激贵方对此事的关照。
3.Wetenderyouoursincerethanksforyourgeneroustreatmentofusinthisaffair.
对贵方在此事中的慷慨之举，深表感谢。
4.Allowustothankyouforthekindnessextendedtous.
对贵方之盛情，不胜感谢。
5.Wethankyouforthespecialcareyouhavegiventothematter.
贵方对此悉心关照，不胜感激。
6.Weshouldbegratefulforyourtrialorder.
如承试订货，不胜感激。
7.Weshouldbegratefulforyourfurnishingusdetailsofyourrequirements.
如承赐示具体要求，不胜感激。
8.Itwillbegreatlyappreciatedifyouwillkindlysendusyoursamples.
如承惠寄样品，则不胜感激。
9.Weshallappreciateitverymuchifyouwillgiveourbidyourfavorableconsideration.
如承优惠考虑报价，不胜感激。
10.Wearegreatlyobligedforyourbulkorderjustreceived.
收到贵方大宗订货，不胜感激。
11.Weassureyouofourbestservicesatalltimes.
我方保证向贵方随时提供最佳服务。
12.Ifthereisanythingwecandotohelpyou,weshallbemorethanpleasedtodoso.
贵公司若有所需求，我公司定尽力效劳。
13.Itwouldgiveusagreatpleasuretorenderyouasimilarserviceshouldanopportunityoccur.
我方如有机会同样效劳贵方，将不胜欣慰。
14.Wesparenoeffortsinendeavoringtobeofservicetoyou.
我方将不遗余力为贵方效劳。
15.Weshallbeverygladtohandleforyouatverylowcommissioncharges.
我方将很愉快与贵方合作，收费低廉。
16.Wehavealwaysbeenabletosupplythesefirmswiththeirmonthly
requirementswithoutinterruption.
我方始终能供应这些公司每月所需的数量，从无间断。
17.Wetakethisopportunitytore-emphasizethatweshall,atalltimes,doeverythingpossibletogiveyou whateverinformationyoudesire.
我们借此机会再此强调，定会尽力随时提供贵方所需的信息。
18.Wearealwaysinapositiontoquoteyouthemostadvantageouspricesforhigherqualitymerchandise. 我们始终能向贵方提供品质最佳的产品，报价最为优惠。
19.Thisplacesourdealersinahighlycompetitivepositionandalsoenablethemtoenjoyamaximumprofit. 这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。
20.Wesolicitacontinuanceofyourconfidenceandsupport.
恳请贵方继续给予信任，大力支持。
第四篇：BEC商务英语图表作文题常用句型总结
图表作文是BEC考试中常出的题型。对于如何描述图表，很多学习常感到困难。下面是一些常用的描述图表的句型，供大家参考。
1. At a slower rate...
2. It reflects the great differences that exist between...
3. These figures were overwhelmingly greater than the corresponding figure of...
4. It can be seen from the chart that significantly...~er(比较级)...than...
5. In all locations, A out numbered B...
6. These two pie charts (饼状图) show the differences between two groups of...
7. The first point to note is the huge increase (in the number of)...
8. A is more than... times (bigger) than B
9. The biggest loss was to A, which decreased from... to... of the whole.
10. The biggest gains (in graduate numbers) were made by A which, as a group, have increased by over...
11. To sum up, ...
12. This bar chart displays the numbers of...
13. The chart reflects several trends.
14. But... we see a different trend emerging.
15. When we compare..., we see...
16. This suggests increased educational opportunities for women in higher education.
17. According to the graph, ...
18. The proportion of...
19. There was a slight recovery...
20. ... has dropped dramatically.
21. The general trend appears to be increases.
22. There were approximately...
23. ... had jumped four fold to...
24. ... rose sharply from... to...
25. Remained constant at...
26. The overall trend for...
27. The graph shows the percentage of...
28. We can see that... swell during the... hours, peaking at... am.
29. Although the raw data does not provide an explanation for these trends
30. When coupled with the graphic information, leads to some possible conclusions...?
第五篇：英文商务信函常用句式
As the season is rapidly approaching,```由于季节很快来临，·······
We shall be very much obliged ```原义是“我们将非常感激”。在商业信函中，意思相同的套语有好几个，目前多倾向于用We shall appreciate it very much```.
There is a brisk demand for these goods.对这些的需求很旺盛
询盘与请求有用句型
1. Could you please``` This company specializes in student exchanges between Europe and China.Could you please send us a copy of your summer calendar of forthcoming cultural and educational events? 本公司专门举办中欧学生的交流活动，敬请寄送暑假文化教育活动日程表一份。
You have previously supplied us with cotton piece goods.Could you please now quote for the supply of the items listed on the enclosed form? 贵公司曾向我们提供过棉匹布，现在请提供所附表格上列举的货物的报价。
2. Will you please```
Will you please quote inclusive of transportation and insurance, and inform us the delivery time. 烦请贵公司提供包括运输和保险在内的报价，并告知装运时间。
Will you please send us your completed/general/latest/current catalogue and price-list? 请寄送贵公司总的、普通的、最新的、最近的目录和价格表。
3. We will be interested in```
We will be interested in discussing terms with you.When the final decision has been made, would you please tell us what discounts you offer on bulk purchased?请告知贵公司对批量购买提供的折扣率，待我方做出最终决定后与贵方洽谈具体事宜。
We will be interested in importing American furniture and would be pleased to know the specifications or details of your display cabinets together with prices and the terms of payment.我公司愿意进口美国家具，请寄送有关鬼子的价格和付款条件的详情。
4. ```we are interested in```
We have been importers of shirts for many years.At present, we are interested in extending our range and appreciate your catalogues and quotations. 多年来，本公司经营衬衫进口生意，现欲扩展业务范围，盼能惠赐商品目录和报价单。
Please send us your keenest quotation for snooker tables.We are interested in purchasing them but we need to have further details of the costs before making a final decision. 请寄给我们贵公司台球桌的最优报价，我们有兴趣购买，但需要进一步
了解有关价格的详细情况才能作出最后决定。
5. ```interest us```
Your ad in today’s China Daily interests us, and we will be glad to receive samples with your lowest prices FOB Huston. 我们对你方刊登在今天的《中国日报》上的广告很感兴趣。如能寄来样品并附上最低的休斯顿离岸价格，我们将不胜欣慰。
Your corduroy cap in assorted colors interests us very much, and we confirm the order we placed with you by telephone this morning. 我方很喜欢你方的杂色灯芯绒帽子，现确认今天早晨与您电话联系的订单。
6. We intend to/ want to/would like to ```
We intend to purchase two Sony TV sets before the end of the fiscal year, and we should appreciate your offering us the best price. 我们有意在本财政年度购买2太索尼电视机，敬请贵方报出最优价格。We would like to inform you that we will be accepting orders for the new 100A and 101A models beginning March and expect to e-mail you new prices within this week. 我方从三月起接受新型100A和101A的订单，并将于本周内将新价格电邮给你方，特此告知。
7. We will appreciate it very much if```
We will appreciate it very much if you’ll send us the recent ‘US Retail Trade Report’ with regard to the major trends and changes in the US retail industry. 敬请贵方寄一份有关美国零售业总趋势和主要变化的《美国零售业报告》
It will be very much appreciated if you will quote your lowest prices with quantity rebate in Deutschmarks. 如能报出贵方的最低价及以马克计算的批量购买折扣，将非常感谢。
8. Please inform of```
Please inform of your best prices, C.I.F. Qingdao and send us a catalogue of your product range.请您将最低青岛到岸价格报给本公司，同时将贵方所经营产品的目录提供给我方。
Please inform of your best delivery dates and the terms of payment.We would like to pay on the usual trade terms, i.e. cash 30 days after monthly statement received. 请告知我们贵公司最方便的交货期和支付方式。我们愿意用通通常的贸易条件付款，即收到银行结算单后30天付款。
9. We are in the market for```
We are in the market for household linen and shall be glad to receive your best possible quotation, indicating origin, detailed specifications, packing, and quantity available.我们正欲家用亚麻制品，如蒙贵方寄来最优惠价格，注明原产地、详
细规格、包装和可供数量等，将不胜感谢。
If you are in the market for the above mentioned products, please let us know.We shall be pleased to send you our latest catalog, together with a list of our quotations, on CIF Dalian basis. 如你放需购上述产品，请告知。我方将寄送最近的目录连同大连到岸报价
10. We are prepared to ``` We are prepare to purchase substantial quantity of polyester cotton blended fabrics of the following specifications, and shall appreciate your quoting us your rock bottom prices and acceptable terms of payments. 蹦公司需购大量聚酯棉混纺纤维，详细规格如下。请蒙贵公司报以最低价格和可接受的付款条件，不胜感激。We are prepared to allow you a 4 % quantity discount if your order exceeds 1,000 dozen. 如你放订货超过1000打，我方将给予4 %的折扣。
2.回复函
①表达对对方来信询问的感谢
⑴ Thanks for your inquiry of ```, requesting terms for bulk buying. 谢谢贵方······来函询问大量购买的条件。
⑵We are pleased to learn from your letter of``` that you are interested in our```我们很高兴从你来信中得知你对我们的······很感兴趣
⑶With reference to your inquiry of``` we shall be glad to supply``` at the price of ``` 关于贵方······的询问，我方将乐于以······的价格供应·······
⑷We have received your letter of ``` and noted with pleasure that you are interested in developing business with us in``` 贵方······的函悉，很高兴贵公司愿与我方在······方面发展业务关系。
⑸Your inquiry dated``` has obtained our best and immediate attention.贵方······的询问，得到了我方迅速密切的关注。
②提供信息
⑴ Here are``` on ```现寄上我方有关······的·······
⑵ We take pleasure in enclosing a detailed quotation for```我方很高兴附上·······的报价单
⑶ Enclosed please find our catalogue and price list.随函附上我方目录及价目表。 ⑷Enclosed is our latest catalogue together with a revised price list showing our best possible terms. 随函附上我方最新的目录及修订的价目表，从中贵方会看到我方可以提供的最佳条件。
⑸ To acquaint you with``` we handle, we are sending you a commodity list and several sample books for your reference. 为使你方熟悉我方经营的·······寄上商品目录和一些样品册，供您参考。
③结尾
⑴ Please do not hesitate to write to us if you need further information. 如果您需要进一步的信息，请写信给我们。
⑵Await your favor. 期待您的光顾。
⑶Many thanks for your inquiry, we look forward to receiving your order in the near future. 非常感谢贵方的询价函，我方期待不就收到您的订单。
⑷ We assure you that your order, which we look forward to receiving, will have our immediate attention. 我方期待收到贵公司的订单，并保证将在第一时间处理贵公司的订单。
⑸We hope you will be well pleased with the goods and that we can establish a pleasant and lasting business connection with you.我们希望您会对这些货物满意，并盼望能与你们建立起愉快而持久的业务关系。
3.投诉与索赔
①.描述问题
⑴ On examination, we found all the goods were wetted.经检验，我们发现左右的货物都已受潮
⑵We checked some of the items and found they were in damaged condition.我们检查了部分产品，发现它们已严重受损。
⑶ It contained articles different from what we have ordered.这批货物与我们订购的物品不符。
⑷The goods we ordered from you on June 6 haven’t arrived yet.我们6月6日订购的货物至今仍未到达。
⑸The quality of this lot of goods is so far below the standard that we cannot use them for our purpose. 这批货物的质量远远低于标准，我们无法使用。
⑹We are disappointed to find that the items delivered don’t match the samples. 我们遗憾地发现所运货物与样品不符。
⑺Your incorrect delivery has caused a great deal of trouble to us.你们的错误给我们带来了巨大的麻烦
⑻Delivery of the goods ordered on March 3 is now considerably overdue.3月3日订购的货物的交付时间现已逾期甚久
⑼The goods are not up to the standard.货物没有到达标准。
⑽We regret that only 20 sets have been received to date whereas our order indicates
25.我方非常抱歉地通知您，迄今为止我们只收到了20台货物，而我们订购的是25台
②指出具体的行动来解决问题
⑴Would you please send someone to repair it today?您能今天就派人来修理吗? ⑵Please send us the replacement no later than June 20.请于6月20日之前将替换品送来
⑶We would like someone to come and fix it now.我们希望现在有人来进行修理 ⑷Please look into this matter at once and let us know the reasons for the delay.请立即对此事进行调查，尽早通知我们延迟的原因。
⑸We hope that the goods will be sent immediately.希望货物即刻发运
③要求行动
⑴We shall be glad to learn from you that you are preparing to make some allowance for the damage.希望贵方能对我方造成的损失作出补偿
⑵We would be much pleased that the case be settled on an amicable basis.诚望此事有好解决
⑶In view of our friendly business relations, we are sure that the matter will be settled appropriately. 鉴于我们之间友好的业务关系，我方相信此事定会得到妥善解决。 ⑷We are looking forward to a satisfactory conclusion of the matter.我方期待此事有一个令人满意的结局。
⑸Your quick dispatch will be most appreciated.请尽快发运，我方不胜感激 ④强烈要求行动
⑴If you cannot deliver the goods within ten days, we’ll reluctantly turn this matter to our attorney. 如果在10日内不能送达货物，我们不得不付诸法律。
⑵Unless your assignment reaches us no later than```, we will cancel our order.除非你们的货物在······前到达，我们将取消订单。
⑶If you cannot provide qualified goods within 3 days, we ’ll ask for a refundment.如果在3日内不能提供合格产品，我们将要求退还货款。
⑷You’ll have to make compensation for all our costs.你们要赔偿我们的全部损失 ⑸I hereby inform you that I am lodging a formal complaint with your company.特此通知贵方，我公司将正式投诉贵公司。
4.理赔与拒绝函
①开头
接受索赔：
⑴···should reach you in three days```
⑵The attached check for``` is Newton’s way of assuring you that your satisfaction is very important to us.
⑶By```(time), your three Dove Bicycles should reach you at ```shop.
拒绝索赔：
⑴We understand your concern about the ```As always, we are willing to do as much as we reasonably can to make things right.
⑵You were right in assuming that ```We are always interested in doing whatever we can to make our sales satisfactory.
⑶Your order and request are sincerely appreciated. We are always grateful for the opportunity of serving you in the best way we can.
②间接拒绝索赔
⑴The best we can do is```
⑵```permit us to serve you only as a cash customer
⑶We feel at this time you will be acting in your own interest by```
⑷We must consider the sale final.
⑸In view of this explanation, you will understand why we must sand by our guarantee policy in this case.
③结束