小组合作情景对话范文第1篇
你好，我们是德邦物流公司，请问有什么可以帮助你。
B：I have a courier to send to my friend. Would you tell me that if your company has the service of taking data onsite?
我有一份快递要寄给我的朋友，请问你们公司有上门取件的服务吗?
A：Yes, we have. Sir, would you mind to tell me that what the kind is of your expressing thing?
有的，请问先生你要快递的物品属于什么类型的
B：Normal item.
普通物品
A：can you describe these goods roughly?
你可以大概描述一下这个物品吗?
B：There are about 4kg, length and width is 30 cm, 40 cm high大概有4kg，长和宽都是30厘米，高40厘米
A;Ok, sir. Would you mind to tell me the time you hope us to pick it up? 好的，先生。请问你希望我们什么时候上门取件。
B：Tomorrow 9 o’clock in the morning. I will wait for you at the gate of the Qingyuan Polytechnic.
明天早上9点，在清远职业技术学院校门口，我会在哪里等你
A：Ok, we will arrive at there on time and then we will contact with you.
Can you tell me what your telephone number is?
我们会准时到达你所说的地方，到时会联系你，请问你的电话
码是多少?
B：My number is 155-5555-0002.
我的电话是15555550002
A：Ok, any services do you need, sir?
好的，请问先生还需要什么服务吗?
B：No, thanks.
没有，谢谢。
A：Thanks for your calling!
小组合作情景对话范文第2篇
Waiter: How many in your party? 服务员：您几位?
Customer: Four 顾客：四位
Waiter: This way, please. 服务员：这边请。
Waiter: Are you ready to order? 服务员：可以点菜了吗?
Customer: Could you give us a second, please? (could you wait a moment?) 顾客：请给我我们一会儿时间好吗?
Waiter: Sure. 服务员：当然可以
词汇： be ready to do … 准备好做某事
order:点(菜，饮料，动词)
2)
A: What can I do for you, sir? 先生，您要来点什么?
B: What have you got this morning?
(what do you have this morning ?)
今天早上你们这儿有什么?
[今天早晨 不说today morning ]
A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕点、各种茶点等等，应有尽有。
B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。
A: Would you like some eggs? 还要来点鸡蛋什么的吗?
B: Yeah, bacon and eggs.
要，再来一份熏猪肉和鸡蛋。 A: Anything else, sir? 还要什么别的东西吗，先生?
B: No, that’s enough. Thank you. 不要了，足够了。谢谢。
3) A: Waiter, a table for two, please. 服务生，请给我一张两人的桌子。
B: Yes, this way please. 好的，请跟我来。
A: Can we see the menu, please? 能让我们看一看菜单吗?
B: Here you are. 给您。
A: What’s good today? 今天有什么好吃的?
B: I recommand crispy and fried duck. 我推荐香酥鸭。
A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。
B: Do you want any dessert? 要甜品吗?
C: No dessert, thanks. Just coffee. 不，谢谢。 咖啡就行了。
(After a few minutes.) 过了一会儿。
A: I can have the check, please. 结帐。
C: George. Let’s split this. 乔治，我们各自付帐吧。
(go dutch) AA制
A: No, it’s my treat tonight.
不，今天我请客。
B: Cash or charge, sir? 现金还是记帐?
A: Charge, please. Put it on my American Express. 记帐。请记入我的“美国运通信用卡”帐号。
补充：在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。例如：
非正式英语
正式英语
What’s your name?
May I have your name? 您贵姓?
请问您贵姓大名?
Do you want some tea?
Would you like some tea? 您要喝茶吗?
请问您想喝茶吗?
不要说OK, Sure, Yeah等等，而要说Certainly, Sir. Hey, uh-huh, Hold on 等等，也不适合在酒店中使用。
可以说“just a moment, please. I’ll check that for you.” (请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms.
二.基本待客英语
一)在正式的英语表现里，疑问基本句型可分为下列四种：
1.
May I ~
2. Could you ~
Would you ~
4.
Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?
我能知道你的名字吗?(请问尊姓大名)
May I have your check-out time, please? 请问您什么时候结帐离开?
May I see your passport, please? 请让我看一下您的护照好吗?
May I know your nationality, please? 请问您的国籍是什么?
2. 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗?
Could you write that down, please? 请您写下来好吗?
Could you draft the fax, please? 请您写下传真的草稿好吗?
Could you hold the line, please? 请不要挂电话好吗?
3. 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? (would like 。。。要，想要。。。) 请问您要喝茶还是咖啡?
Would you like to take a taxi? 请问您要搭计程车吗?
Would you mind sitting here? 请问您介意坐在这里吗?
只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan? 请问您想要何时参观昆山?
Where would you like to have lunch? 请问您想在哪里用餐?
What time would you like to eat? 请问您想何时用餐?
Who would you like to contact? 请问您想和谁联络?
Which kind of room would you prefer? 请问您喜欢哪一种房间?
How would you like to settle your bill? 请问您的账单如何处理?
How long would you like to stay? 请问您要逗留多久?
How many tickets would you like to buy? 请问您要买几张票?
4. 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗?
Shall I draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for you? 请问要我为您安排预约吗?
二)招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后)
1)拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。
2)道歉
如果是自己个人的错就说“I am sorry.”; 如果是公司、单位、酒店。。。的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间
I am very sorry for the inconvenience. 很抱歉造成您的不便。
3)客人对自己说“Thank you.”时回答
You are welcome. 不客气。
4)交给客人某些东西时，可以说
Here you are. 给你。
Here is your room key. 这是您的房间钥匙。
8.听不清要别人重复时，说 pardon?
一、点套餐
Please give me this one. 请给我来这个。
The same, thank you
小组合作情景对话范文第3篇
Part 1 Greetings
第一部分 问候
1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢?
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好!请问我能为您做点什么?
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in
第二部分 帮助入住
1. Please have a seat for a while I’ll help you with the check-in procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。
3. How many nights will you stay this time?
这次入住您会住多少天?
4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间?
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢?
6. Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗?
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
Part 3 Providing Service During Staying
第三部分 居停期间提供服务
1. Regular Service常规服务
(1) Please wait a second. I’ll transfer it for you. . 请稍等一下。马上为你转接过去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步(锻炼身体)和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-) 您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行(ATM 机)上提取现金。
(6) What denominations would you like?
你想要什么面值的人民币呢?
(7)I’m sorry, but we do not accept the dollars with CB.
对不起，我们这里不收CB版的美金。
(8)---Can I fax this paper?
我可以传真这份文件吗?
==Certainly, sir. Where do you want to fax it to?
当然可以，先生。请问是传真到哪里的?
---How would you like to pay for it, sir?
你打算怎样付款呢，先生?
==Could you charge it to my room bill?
可记在我的客房账单内吗?
---Sure. Here is your fax record, Sir. Would you please sign here?
当然。这是你的传真记录，先生，麻烦你在这里签名好吗?
(9). Could you please send a car to the airport to pick me up?
你能安排一辆车到机场接我吗?
(10). Could you please give us your flight No.?
你能告诉我您的航班号吗?
2. Reminder提醒
(1) It’s better for you to wear more clothes, because it’s pretty cold outside..
外面天气很冷，你最好穿多些衣服。
(2) You look tired,You’d better go to bed earlier tonight if you can.
你看上去很累，今晚最好早点休息。
(3) Today is a rainy day and the floor is slippery so please be careful.
今天外面在下雨，地面很滑走路时请多加小心。
1、 Internet Service网络服务
(1) There is free broadband Internet access in every room , connector plug is on the desk.
写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
3) Ok, I’ll arrange a computer engineer to help you.
好的，我马上安排电脑员上去帮您。
2、 About the Laundry关于洗衣
(1) The laundry collected between 8am to 2pm will be returned at midnight on the same day ;while the one collected between 2pm to 8 am will be returned at 2pm on the next day.
上午八点到下午两点接洗衣将会在当天午夜前送回;而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。
(2) For the laundry, the regular service is within 8 hours and the express service is within 5hours.
普洗服务是八小时内送回,而快洗是5小时。
(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.
您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。
(4)--- Could you send someone up for my laundry, please?
请派人到我房间取要洗的衣服，好吗?
===Certainly, sir. Our room attendant will be up in a minute.
好的,我们的服务员马上到。
3、 Medical Service医疗服务
(1) You don’t look very well today. What seems to be wrong ?
你看上去有些不舒服, 还好吧 ?
(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?
我感到头晕，喉咙痛。 还有，最近都睡不好。
(3) Don’t worry , I will arrange a doctor to look after you .
不要担心，我将立即安排医生照顾你。
(4) Any other symptoms? Like stomach ache, coughing, or nausea?
还有其他症状吗?比如胃痛、咳嗽或者恶心?
(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.
医生说你感冒了。 她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。
(6) ---Are they strong?
==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.
---药性强吗?
==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。
(7) Can you give me some medicine fo stomach ache?
你可以给点胃药给我吗?
(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。
(9) Well, I do have gastritis for two years.
恩，我确实有两年的胃病。
(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
你的血压偏高，请问你是否有糖尿病?
(11)How is the acid in your stomach? Is the acid feeling very strong?
胃酸的强度怎么样?你是否感觉十分强烈?
(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .
你最近有没有服用其它药物?为了防止药品之间产生不好的化学反应请告诉我们。
(13) Are you feeling better now, Sir?
先生，你好些了吗?
(14)---What happened to your leg, Sir?
先生，你的腿怎么呢 ?
==I tripped and fell in the bathroom.
我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away.
请不要担心，我马上叫医生过去。
Part 4 Apologize
第四部分 道歉
1. I’m very sorry. There could have been a mistake, and I do apologize for that.
很抱歉。出了错误，我应当道歉。
2. I assure you it won’t happen again.
我保证此类事情不会在发生。
3. I do apologize for inconvenience on behalf of our hotel.
对您造成的不便，我谨代表酒店向您道歉。
4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.
非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶(化妆品瓶子)。
5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.
很抱歉，这很不寻常，我立刻去调查一下。
6. I’m very sorry .I hope you’re not hurt Please forgive me..
对不起，你没事吧，请原谅我。
7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.
我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。
8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 我们会尽快想办法。
9. I’m sorry for that. I will ask the repairman to fix it now.
真是抱歉，我马上安排人去修理。
Part 5 The Damage
第五部分 赔 偿
1. I’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失。
2. I’m afraid you have to pay for the broken chair according to the hotel policy.
根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。
3. The indemnity for the burned carpet is 100 Yuan.
损坏地毯的赔偿是人民币100元。
4. I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains
on your bed linen.
我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费。
Part 6 Expressing Appreciation
第六部分 道谢
1. Thank you for your kind understanding.
谢谢您的理解。
2. I would like to thank you for your great support for our hotel.
非常感谢您对我们酒店的大力支持。
请接受我们的道歉，
Part 7 Say Goodbye
第七部分 道别
1. Wish you a pleasant journey! 祝您旅途愉快!
2. On the house Sir, .I assure you that everything will be right next time you come.
这是免费的。我保证你下次光临时，一切都会妥妥当当。
3. I’m looking forward to seeing you again. Good luck!
我期盼再次见到你，祝你好运!
小组合作情景对话范文第4篇
你好，我们是德邦物流公司，请问有什么可以帮助你。
B：I have a courier to send to my friend. Would you tell me that if your company has the service of taking data onsite?
我有一份快递要寄给我的朋友，请问你们公司有上门取件的服务吗?
A：Yes, we have. Sir, would you mind to tell me that what the kind is of your expressing thing?
有的，请问先生你要快递的物品属于什么类型的
B：Normal item.
普通物品
A：can you describe these goods roughly?
你可以大概描述一下这个物品吗?
B：There are about 4kg, length and width is 30 cm, 40 cm high大概有4kg，长和宽都是30厘米，高40厘米
A;Ok, sir. Would you mind to tell me the time you hope us to pick it up? 好的，先生。请问你希望我们什么时候上门取件。
B：Tomorrow 9 o’clock in the morning. I will wait for you at the gate of the Qingyuan Polytechnic.
明天早上9点，在清远职业技术学院校门口，我会在哪里等你
A：Ok, we will arrive at there on time and then we will contact with you.
Can you tell me what your telephone number is?
我们会准时到达你所说的地方，到时会联系你，请问你的电话
码是多少?
B：My number is 155-5555-0002.
我的电话是15555550002
A：Ok, any services do you need, sir?
好的，请问先生还需要什么服务吗?
B：No, thanks.
没有，谢谢。
A：Thanks for your calling!
小组合作情景对话范文第5篇
A：Hello! How are you? B：Just so so! A：What do you do recently? B：Do some reading, having classes, doing experiments and do some sports, and you? A：Except what you do, I am preparing an English exam, learning a software and， you know, reading a lot of papers in the library. B：Oh, you are so diligent and your postgraduate life must be very busy. S
A: How about your University? B: Oh, about my undergraduate college school, the first word I want to say is “sorry”, why, you may ask me. You know, I should have make a self-introduction, in our first English class. I didn’t stand here that time. The reason is, I forgot the English name of my college school, so I say sorry. She’s a beautiful school, especially in spring, when flowers are open. Also, she has a beautiful name, The North West A&F University. And I know, I will remember it all through my life. She located in YangLing, a very small quite place, far from large cities, so it’s very suitable for us to learn knowledge. Environment there is so good, fresh air, clean water, blue sky, many strong and flourish trees. And you know, she has two campuses, the south campus and the north campus, but it’s very near. Both of them have a magnificent gate, especially the north one, you have to walk though 155 steps to get into the campus. She has two large libraries, a very beautiful fountain. Peoples there are very friendly, teachers and professors are diligent. I learned a lot during my undergraduate school life, honesty, simplicity, brave, willpower. Yes you know, it’s also our school motto. And you know, I love her. A: ………………………………………………………………………………………………………………………………………………. B：Now, We are here in this University. How are you feeling when you got your admission letter from Shandong University? A：I was so excited and happy, because I think my efforts were not in vain. A word said, ‘No pains No gains’，I got it. B：Yes, I agree with you. ‘No pains No gains’, let’s study hard in the following 3 years. A：Since we’re in this famous University , say something about it. B: Firstly, to learn here and study here was always my dream, when I was very young, I want to be a student here, now it’s come true, I think I’m a lucky dog. Secondly, this University has so many campuses, about 6 in Jinan. Though I have been here more than 30 days, some of them I’ve never been to, also I didn’t know their address exactly. A：Yes, as a Engineering Student my tutor will ask me to do many things in the busy time, just like doing experiments, reading the paper, getting the field experimental data by skipping the class and so on. B: No pains no gains, I think after 3 years, you’ll be an outstanding person, you’ll be the best one. Trust in you! A：Thank you. As our tutor said‘There is no best, only better’(没有最好，只有更好) B：Yes, in this famous University, we should make full use of our time，in order to be the better one. For all of us in this class, we should study hard together, laugh together, care for each other, and I really want to make friends with you fine people. A: So do I. AB: Thank you.
小组合作情景对话范文第6篇
Waiter: How many in your party? 服务员：您几位?
Customer: Four 顾客：四位
Waiter: This way, please. 服务员：这边请。
Waiter: Are you ready to order? 服务员：可以点菜了吗?
Customer: Could you give us a second, please? (could you wait a moment?) 顾客：请给我我们一会儿时间好吗?
Waiter: Sure. 服务员：当然可以
词汇： be ready to do … 准备好做某事
order:点(菜，饮料，动词)
2)
A: What can I do for you, sir? 先生，您要来点什么?
B: What have you got this morning?
(what do you have this morning ?)
今天早上你们这儿有什么?
[今天早晨 不说today morning ]
A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕点、各种茶点等等，应有尽有。
B: I’d like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。
A: Would you like some eggs? 还要来点鸡蛋什么的吗?
B: Yeah, bacon and eggs.
要，再来一份熏猪肉和鸡蛋。 A: Anything else, sir? 还要什么别的东西吗，先生?
B: No, that’s enough. Thank you. 不要了，足够了。谢谢。
3) A: Waiter, a table for two, please. 服务生，请给我一张两人的桌子。
B: Yes, this way please. 好的，请跟我来。
A: Can we see the menu, please? 能让我们看一看菜单吗?
B: Here you are. 给您。
A: What’s good today? 今天有什么好吃的?
B: I recommand crispy and fried duck. 我推荐香酥鸭。
A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。
B: Do you want any dessert? 要甜品吗?
C: No dessert, thanks. Just coffee. 不，谢谢。 咖啡就行了。
(After a few minutes.) 过了一会儿。
A: I can have the check, please. 结帐。
C: George. Let’s split this. 乔治，我们各自付帐吧。
(go dutch) AA制
A: No, it’s my treat tonight.
不，今天我请客。
B: Cash or charge, sir? 现金还是记帐?
A: Charge, please. Put it on my American Express. 记帐。请记入我的“美国运通信用卡”帐号。
补充：在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。例如：
非正式英语
正式英语
What’s your name?
May I have your name? 您贵姓?
请问您贵姓大名?
Do you want some tea?
Would you like some tea? 您要喝茶吗?
请问您想喝茶吗?
不要说OK, Sure, Yeah等等，而要说Certainly, Sir. Hey, uh-huh, Hold on 等等，也不适合在酒店中使用。
可以说“just a moment, please. I’ll check that for you.” (请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms.
二.基本待客英语
一)在正式的英语表现里，疑问基本句型可分为下列四种：
1.
May I ~
2. Could you ~
Would you ~
4.
Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?
我能知道你的名字吗?(请问尊姓大名)
May I have your check-out time, please? 请问您什么时候结帐离开?
May I see your passport, please? 请让我看一下您的护照好吗?
May I know your nationality, please? 请问您的国籍是什么?
2. 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗?
Could you write that down, please? 请您写下来好吗?
Could you draft the fax, please? 请您写下传真的草稿好吗?
Could you hold the line, please? 请不要挂电话好吗?
3. 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? (would like 。。。要，想要。。。) 请问您要喝茶还是咖啡?
Would you like to take a taxi? 请问您要搭计程车吗?
Would you mind sitting here? 请问您介意坐在这里吗?
只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan? 请问您想要何时参观昆山?
Where would you like to have lunch? 请问您想在哪里用餐?
What time would you like to eat? 请问您想何时用餐?
Who would you like to contact? 请问您想和谁联络?
Which kind of room would you prefer? 请问您喜欢哪一种房间?
How would you like to settle your bill? 请问您的账单如何处理?
How long would you like to stay? 请问您要逗留多久?
How many tickets would you like to buy? 请问您要买几张票?
4. 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗?
Shall I draw you a map?
请问要我为您画一张地图吗?
Shall I make the reservation for you? 请问要我为您安排预约吗?
二)招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后)
1)拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。
2)道歉
如果是自己个人的错就说“I am sorry.”; 如果是公司、单位、酒店。。。的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间
I am very sorry for the inconvenience. 很抱歉造成您的不便。
3)客人对自己说“Thank you.”时回答
You are welcome. 不客气。
4)交给客人某些东西时，可以说
Here you are. 给你。
Here is your room key. 这是您的房间钥匙。
8.听不清要别人重复时，说 pardon?
一、点套餐
Please give me this one. 请给我来这个。
The same, thank you